Return & Refund Policy
We want you to be completely satisfied with your LumeDeodorants purchase. If you’re not happy with your products, we offer a straightforward return and refund process.
Return Window
You may return eligible products within 30 days of your original purchase date. Refunds will be issued to your original payment method or as store credit.
How to Initiate a Return
- Contact our Customer Support team at support@lumideodorants.com with your order number
- We will review your return request and, if approved, send you a prepaid return shipping label
- Package your items securely and ship them back using the provided label
Refund Processing
Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds are made to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.
Bundle Purchases
For returns involving product bundles, refunds are calculated based on the prorated value of the individual item returned within the bundle.
Non-Returnable Items
Products marked as final sale or clearance are not eligible for return unless defective.
Need Help?
Contact our Customer Support team:
Email: support@lumideodorants.com
Phone: +1 (415) 555-0192
Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
Address: 742 Evergreen Terrace, Springfield, IL 62704, United States